Terms of use.

By creating an account, unlocking project details, submitting a tender, or otherwise using BuilderHQ (the "Platform"), you agree to these Terms of Use and our Privacy Policy.

If you are using the Platform on behalf of a business, you represent that you are authorised to bind that business.

If you do not accept these Terms, you must not use the Platform.

You must be at least 18 years old and capable of entering into a binding contract under Australian law.

Builders must hold and maintain any required state-based licences or registrations (e.g., VIC: CDB-U / CBC; NSW: Contractor Licence; QLD: QBCC).

You are responsible for all activity under your account and for keeping your login credentials secure. Notify us immediately if you suspect unauthorised access.

BuilderHQ operates as a marketplace and workflow tool. We do not perform building work, guarantee project outcomes, or become a party to any contract between Project Owners and Builders.

Unless expressly stated, we do not verify the accuracy of user-submitted information or documents. Verification badges (e.g., ABR, state-register, insurance) reflect checks at a point in time and are not warranties.

Any contract for works is strictly between the Project Owner and the Builder, governed by the contract documents agreed between them.

BuilderHQ may request documentation such as licence numbers, ABN/ACN, and insurance certificates (e.g., Public Liability, Workers' Compensation) to issue verification badges. Display of a badge does not constitute a warranty.

Users must ensure their submissions and activities comply with relevant laws, codes, and standards, including the National Construction Code (NCC) and any applicable state-based building regulations.

Unlock fees. Builders may pay a fee to unlock private project details (address, owner contact, downloadable documents). Unless required by law, these fees are non-refundable once access is granted.

Billing. Payments are processed by secure third-party providers such as Stripe. You authorise BuilderHQ to charge your selected payment method for fees and applicable taxes.

GST. Prices are shown inclusive of GST where applicable unless otherwise noted. Tax invoices will be issued upon successful payment.

Chargebacks. You agree to contact us first to resolve billing issues before initiating any chargeback with your card issuer.

Builders may upload formal tender PDFs and enter structured details such as pricing, timelines, inclusions/exclusions, and compliance attestations. You warrant that all information submitted is accurate, lawful, and that you have rights to the content provided.

Project Owners are responsible for ensuring the accuracy of posted project information, including budgets and documentation. Posting a project does not obligate the Owner to accept any tender, and shortlisting or awarding is at the Owner's discretion.

BuilderHQ may use structured fields to generate comparison views. You grant BuilderHQ a limited, non-exclusive licence to host and display your content for Platform purposes.

BuilderHQ may provide AI-generated insights — for example, risk flags, scope-gap identification, or tender summaries.

These outputs are informational only and may be incomplete or inaccurate. They do not constitute professional, legal, or technical advice. Users must exercise independent judgement and seek professional advice where necessary.

BuilderHQ collects and processes personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Full details in our Privacy Policy.

By using the Platform, you consent to the storage and processing of your data in Australia and other regions used by our service providers, subject to APP 8 protections.

Do not upload confidential or sensitive information unless necessary. BuilderHQ uses reasonable security measures but cannot guarantee absolute security.

Users must not:

• Upload or share unlawful, defamatory, misleading, or infringing content.
• Attempt to scrape, reverse-engineer, or circumvent fees or access controls.
• Send spam or unsolicited marketing communications in breach of the Spam Act 2003 (Cth).
• Use the Platform for any purpose unrelated to legitimate construction tendering or project collaboration.
• Impersonate another person or entity, or misrepresent your affiliation.

Nothing in these Terms limits or excludes rights under the Australian Consumer Law (ACL) that cannot be excluded by contract.

To the maximum extent permitted by law:

• BuilderHQ is not liable for indirect, incidental, special, or consequential loss, including loss of profits, data, or business opportunity.
• Our total aggregate liability for any claim is limited to the greater of: (a) the total amount paid by you to BuilderHQ in the previous 12 months, or (b) AUD $200.

You agree to indemnify BuilderHQ and its employees, officers, and affiliates from any loss, damage, or claim arising out of:

• Your breach of these Terms,
• Your use of the Platform, or
• Your content,

except to the extent caused by BuilderHQ's negligence or wilful misconduct.

Users must contact BuilderHQ Support first to attempt resolution (info@builderhq.com.au).

If not resolved within 30 days, both parties agree to attempt mediation in Victoria, Australia, before commencing court proceedings.

Either party may seek urgent injunctive relief from a court of competent jurisdiction.

BuilderHQ may suspend or terminate accounts where:

• These Terms are breached,
• Fraud or abuse is suspected, or
• Continued access poses a risk to users or the Platform.

You may close your account at any time. Clauses concerning intellectual property, payments, liability, indemnity, and dispute resolution survive termination.

All intellectual property in the Platform, including the interface, software, brand, and content, belongs to BuilderHQ or its licensors.

Except as permitted by law, you must not copy, modify, or create derivative works of the Platform.

Your own tender and project content remain yours, but you grant BuilderHQ a limited, royalty-free licence to host, display, and process it for Platform operations and the workflows you initiate (e.g., showing your tender to the relevant Project Owner).

BuilderHQ may integrate third-party services such as payment gateways (Stripe), identity verification (ABR, state registers), email delivery (Resend), and document storage (Cloudflare R2). These are governed by their own terms and privacy policies.

BuilderHQ is not responsible for the actions or omissions of third-party providers.

BuilderHQ may update the Platform or these Terms from time to time.

If changes are material, we will provide reasonable notice (e.g., email or in-app banner) before they take effect.

Continued use of the Platform after updates constitutes acceptance of the revised Terms.

These Terms are governed by the laws of Victoria, Australia.

Both parties submit to the exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.

BuilderHQ Technologies Pty Ltd
ABN: 33 612 815 139
Melbourne, Victoria, Australia
Support: info@builderhq.com.au