Tristina Haines

Tristina is the kind of broker people want beside them when their situation is not straightforward. Her years at Bendigo Bank were not only spent lending: she coached and accredited the managers and lenders coming through, so she has taught other people how a lending decision gets made. That is an unusual vantage point for a broker to work from.

It shows most in the awkward cases: self-employed income, construction lending, a property decision made in the middle of a separation. She explains the process clearly, handles difficult conversations with discretion and looks for a practical way forward rather than listing the obstacles. The practice behind her was founded by Deanna Ezzy, one of the most decorated brokers in the ACT, who now mentors its brokers rather than writing loans herself.